Sevita s.r.o. (“Starzen,” “we,” “us,” or “our”) is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and otherwise process information when you use the Starzen mobile application (“App”), our website starzen.app (“Website”), and related products, features, content, communications, and services (collectively, the “Services”).
By using the Services or providing information to us, you acknowledge that we process information as described in this Privacy Policy. If you disagree with this Privacy Policy, please stop using the Services.
Starzen provides astrology, compatibility, horoscope, tarot, and related personal insight content. Some features may use automated technologies, artificial intelligence (“AI”), astrology calculation providers, and personalization tools to generate, tailor, or organize content for you. Starzen content is provided for entertainment and personal reflection purposes only. It is not medical, legal, financial, psychological, relationship, or other professional advice.
To provide the Services, we may ask you to provide information such as your name, email address, birth date, place of birth, time of birth, gender or pronouns if you choose to provide them, relationship or compatibility details, quiz answers, questions, messages, prompts, feedback, and other information you choose to submit. We may also automatically collect device, app usage, purchase, analytics, advertising, and technical data.
We may use third-party service providers to operate the Services, process subscriptions, deliver content, provide AI or automated features, calculate astrology data, analyze app performance, send notifications, prevent fraud, provide support, and measure or improve advertising. These providers may include Apple, Google, Firebase, analytics and attribution providers, advertising platforms such as Meta and TikTok, cloud hosting providers, AI providers, astrology data providers, customer support providers, push notification providers, crash reporting providers, and other vendors used to operate Starzen.
For questions about this Privacy Policy or your personal information, contact us at mail@starzen.app.
This Privacy Policy applies to the Services and forms part of our Terms of Service at starzen.app/terms. By accessing or using the Services, you agree to the Terms of Service and acknowledge this Privacy Policy.
We may update this Privacy Policy from time to time. If we make material changes, we may notify you by updating the date above, posting a notice within the Services, or sending a notice using contact information you provided. Your continued use of the Services after the updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy.
We collect information you provide directly, information generated through your use of the Services, information collected automatically from your device, and information received from third parties such as app stores, subscription platforms, analytics providers, sign-in providers, and advertising partners.
Account and contact data, such as name, email address, mobile number, Apple username, login name, account ID, support messages, and communication preferences.
Birth and astrology data, such as birth date, place of birth, time of birth, gender or pronouns if provided, zodiac placements, compatibility inputs, relationship details, and other information you submit to receive readings or reports.
Product interaction data you choose to submit, such as quiz answers, questions, chat prompts, tarot questions, feedback, saved preferences, reports you generate, and other content you enter into the Services.
Customer support data, such as messages, screenshots, attachments, bug reports, refund-related communications, and other information you include when contacting us.
Payment and subscription data. Purchases and subscriptions are processed by Apple, Google, or other payment providers. We do not collect or store full credit card numbers. We may receive limited transaction information, such as product purchased, subscription status, renewal status, purchase date, expiration date, price, currency, country, transaction identifiers, and refund or chargeback status.
Device and technical data, such as IP address, device type, device model, operating system and version, browser type, app version, device language, time zone, screen size, device identifiers, IDFV, IDFA or other advertising identifiers if available, mobile carrier, and similar technical information.
Usage and activity data, such as features viewed, content opened, reports generated, app sessions, taps, screens, subscription events, purchase activity, notification interactions, settings, crash logs, diagnostics, and performance data.
Approximate location data derived from IP address or device settings, such as country, region, or city. We use this for analytics, fraud prevention, localization, tax, pricing, and compliance purposes.
Cookies, pixels, SDKs, and similar tracking technologies on our Website and, where applicable, in the App. These technologies help us operate the Services, remember preferences, measure performance, analyze traffic, prevent fraud, and measure advertising campaigns.
We may receive information from Apple, Google, sign-in providers, subscription management providers, analytics providers, attribution providers, advertising partners, customer support tools, fraud prevention tools, and other service providers. This information may include app install source, campaign identifiers, purchase status, refund status, subscription status, device identifiers, usage events, crash reports, email or account verification data, and limited profile information when you use third-party sign-in features.
We use personal information and other information for the following purposes:
To provide, operate, personalize, and improve the Services, including birth charts, compatibility readings, horoscopes, tarot content, forecasts, notifications, soulmate or relationship features, and other Starzen features.
To generate and tailor content using astrology calculations, automated tools, AI tools, and user-provided inputs.
To create and manage accounts, authenticate users, manage subscriptions, verify purchases, process refunds, prevent abuse, and provide customer support.
To send service-related messages, transactional notices, push notifications, subscription notices, product updates, and support communications.
To send marketing communications, reminders, offers, and promotional messages where permitted by law or with your consent where required.
To analyze use of the Services, measure feature performance, troubleshoot issues, run tests, improve user experience, develop new features, and conduct research using aggregated or de-identified data where possible.
To measure, optimize, and personalize advertising campaigns, including by using analytics, attribution, advertising identifiers, pixels, and partner platforms where permitted by law and platform rules.
To protect the Services, investigate fraud, enforce our Terms of Service, comply with legal obligations, respond to lawful requests, and protect our rights, users, and business.
Starzen may use AI models, automated tools, and third-party service providers to generate, summarize, personalize, translate, or improve astrology, tarot, compatibility, horoscope, notification, support, and other app content. These tools may process the inputs you provide, such as birth data, compatibility details, questions, prompts, and app activity, to produce or personalize outputs.
Where practical, we use minimized, limited, or de-identified data with AI providers. We configure AI tools according to available provider controls and contractual terms designed to protect user data. We do not use AI outputs to make decisions that produce legal or similarly significant effects about you. Starzen content generated with AI or automated tools may be incomplete, inaccurate, or based on probabilistic outputs, and should be used for entertainment and personal reflection purposes only.
We may share personal information with service providers, partners, and other parties as described below:
Cloud, hosting, database, and infrastructure providers that help operate and secure the Services.
Analytics, attribution, crash reporting, and performance providers that help us understand app usage, diagnose errors, measure campaigns, and improve the Services.
AI, astrology calculation, and content generation providers that help provide readings, reports, personalized content, support tools, and automated app features.
Payment, subscription, and app marketplace providers, such as Apple and Google, that process purchases, manage subscriptions, verify transactions, and handle refunds.
Customer support, email, SMS, push notification, and communication providers that help us respond to you and send service-related or marketing messages.
Advertising and marketing partners, such as ad networks, social media platforms, and campaign measurement tools, to measure ad performance, create audiences, show relevant advertising, and limit ads to certain user groups where permitted by law and platform rules.
Professional advisors, such as lawyers, accountants, auditors, insurers, consultants, and security providers.
Authorities, courts, regulators, law enforcement, or other parties where required or permitted by law, to protect rights and safety, respond to lawful requests, investigate fraud, or enforce our Terms of Service.
Parties involved in a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
We do not sell personal information for money. We may share certain identifiers, device data, usage data, purchase events, and internet or app activity data with advertising partners for targeted advertising or cross-context behavioral advertising where permitted by law. You may opt out as described in the “Your choices and rights” and “Privacy Notice for U.S. Residents” sections.
When you download Starzen from Apple App Store or Google Play, make in-app purchases, start or cancel subscriptions, request refunds, or interact with our store listing, Apple, Google, and related service providers may process information according to their own policies and may share limited information with us. This may include purchase history, subscription status, transaction identifiers, country, refund status, storefront, campaign data, and app marketplace interaction data.
By using our App and making in-app purchases, you consent to our sharing limited usage and consumption data with Apple, where permitted by Apple’s policies, to help Apple evaluate refund requests. This information may include details about how you accessed and interacted with purchased content.
We and our partners may use cookies, pixels, SDKs, mobile identifiers, server-side events, and similar technologies to operate the Services, analyze traffic, personalize content, measure conversions, attribute installs, prevent fraud, and show or measure advertising. These technologies may collect information such as IP address, device identifiers, advertising identifiers, app events, purchase events, pages viewed, referral source, campaign identifiers, and interactions with the Services.
Where required by law, we request consent before using certain analytics, advertising, or tracking technologies. You can control certain tracking through device settings, browser settings, cookie settings, app permissions, and platform opt-out tools. Disabling some technologies may affect personalization, analytics, or advertising measurement.
Some browsers offer “Do Not Track” signals. Because there is no uniform industry standard for these signals, our response may vary. Where required by applicable law, we honor legally recognized opt-out preference signals, such as Global Privacy Control, for supported web-based interactions.
The Services are intended for users who are at least 18 years old. If you are between 13 and 17, you may use the Services only with permission from a parent or legal guardian, where allowed by law. The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 provided personal information to us, contact us at mail@starzen.app.
California residents under 18 may request removal of content or information they posted through the Services by contacting us at mail@starzen.app. Removal may not ensure complete or comprehensive deletion where retention is required or permitted by law, where information was copied by others, or where technical limitations apply.
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, loss, misuse, alteration, or destruction. No internet or mobile app transmission is completely secure, and we cannot guarantee absolute security.
Sevita s.r.o. may process information in the European Economic Area, the United States, and other countries where we or our service providers operate. These countries may have privacy laws that differ from the laws in your location. Where required, we use appropriate safeguards for international transfers, such as contractual protections, Standard Contractual Clauses, adequacy decisions, or other mechanisms recognized by applicable law.
We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, personalize your experience, process subscriptions, resolve disputes, enforce agreements, prevent fraud, comply with legal obligations, and support legitimate business purposes. Retention periods vary depending on the type of information and reason for processing.
Account, birth, and app profile data may be retained while your account is active or as needed to provide the Services.
Purchase, subscription, refund, accounting, and tax-related records may be retained as required by law and app marketplace rules.
Analytics, diagnostics, advertising, and security logs may be retained for the period needed for analytics, troubleshooting, fraud prevention, security, and business reporting.
Support messages and related attachments may be retained to resolve issues, improve support, prevent abuse, and keep business records.
After a deletion request or account deletion, we delete, anonymize, or restrict personal information unless retention is required or permitted for legal, security, fraud prevention, dispute resolution, backup, or compliance purposes.
Depending on your location, you may have the right to access, correct, delete, receive a copy of, object to, restrict, or withdraw consent for certain processing of your personal information. You may also have the right to opt out of sale, sharing, targeted advertising, or certain profiling. These rights may be subject to legal limitations and identity verification.
You can request access, correction, deletion, or other privacy rights by contacting us at mail@starzen.app. We may ask for information needed to verify your identity and process your request.
You may opt out of marketing emails using the unsubscribe link in our emails. You may control push notifications through your device settings. You may limit certain advertising tracking through your device settings, such as Apple App Tracking Transparency settings or Android advertising ID settings. You may manage cookies through your browser settings.
Providing some information is optional. However, without certain information such as birth date, birth place, birth time, compatibility inputs, or account information, some Services may be unavailable or may produce limited results.
This section supplements the rest of this Privacy Policy and applies to residents of U.S. states with consumer privacy laws. Depending on your state, you may have the right to know what personal information we collect, access your personal information, delete personal information, correct inaccurate personal information, receive a portable copy, opt out of certain processing, appeal a denied request, and avoid discrimination for exercising privacy rights.
In the preceding 12 months, we may have collected the following categories of personal information: identifiers; contact information; commercial information; internet or other electronic network activity; device and app activity data; approximate geolocation; audio, visual, or similar information if you send it to support; inferences or preferences derived from your use of the Services; and sensitive personal information where applicable, such as account login information, precise birth details you provide for readings, and contents of communications you send to us.
We collect personal information from you, your device, app stores, subscription providers, analytics providers, attribution providers, advertising partners, support tools, and other service providers. We use and disclose these categories for the purposes described in this Privacy Policy, including providing the Services, personalization, analytics, advertising, payments, refunds, support, security, fraud prevention, legal compliance, and business operations.
We do not sell personal information for money. Some U.S. privacy laws define certain advertising, analytics, or cross-context behavioral advertising disclosures as “sale,” “sharing,” or “targeted advertising.” Where applicable, we may share identifiers, internet or app activity, approximate location, commercial information, and device or advertising identifiers with advertising and analytics partners for these purposes. You may opt out by contacting us at mail@starzen.app and by using device, browser, or platform privacy controls.
We process sensitive personal information only as reasonably needed to provide the Services you request, protect accounts, process payments and subscriptions, secure the Services, comply with law, and perform other purposes permitted by applicable privacy laws. We do not use sensitive personal information to infer characteristics outside the Services you request.
If your privacy request is denied and your state law provides an appeal right, you may appeal by contacting us at mail@starzen.app and explaining your appeal. Authorized agents may submit requests where permitted by law, and we may require proof of authorization and identity verification.
Where GDPR or similar laws apply, Sevita s.r.o. acts as the controller of personal information processed through the Services. Our legal bases may include performance of a contract, legitimate interests, consent, and compliance with legal obligations. Our legitimate interests include operating and improving the Services, personalizing features, preventing fraud, securing the Services, responding to support requests, and marketing our Services where permitted by law. Where consent is required, you may withdraw consent at any time.
You may have rights to access, correct, erase, restrict, object, port your data, withdraw consent, and lodge a complaint with a supervisory authority. To exercise rights, contact us at mail@starzen.app.
The Services may link to third-party websites, apps, payment systems, social media pages, app stores, or other services. Their privacy practices are governed by their own policies. We are responsible for Starzen Services only.
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Services, by email, or by updating the date above. Your continued use of the Services after changes become effective means you acknowledge the updated Privacy Policy.